Telkom. Not interested to attend to basics Of customer service.

I have been begging Telkom for more than a week now to fix my telephone line. This (ADSL) line is used to access the internet for three people who have to work from home during this time. Despite my literally begging for service, I have had no one attending to the problem. We are desperate! Cannot believe that during this time when SA is battling to survive that they have this totally careless attitude.