Telkom nonses service

Good day,i have never such pathetic service.on the 15 May 2020 i called the call centre and spoke to Nxumisa Zinane from the fiber department the time 13:58 when after spending also 30minutes holding on to be assisted,i requested that my fiber service be canceled the lady on the other side was very polite and helpful and logged the case which by the way doesn't not have a reference number as they send an email to their cancelation department who are to call me back me,the date is now the 24 June and still no phone calls from Telkom cancelation department.I spoke to several people when i did my follow ups 26 May i spoke to Nosiphiwe Cunyiswe @ 12:26 04 June Anele @11:27 and on 15 June Thembisa POna 11:22.I keep making reference to the names ,surname and times as that is what all the people i spoke to said i should use as reference.I want to cancel my services with you due to the same turn around time when you log queries for my fibre service,if you are throttling a 20mb service to 5mb you cannot connect all.