Telkom mobile please cut your relationship with finrite

Good day good people am back again with the same problem since from the 29th October that my partner lost her mobile phone,a lady by kubeshnie Narainsami promise to look out of my problem,was so happy when she offered herself to help me after so much stressful several times trying to get help from rude agents like Karabo lebogo, Kaylin De Johgh, Lerato majaja,Poppy Jacobs, still today I haven't received my mobile phone,to my surprise I have paid the R500 excess fee that I was required to pay in order my claim can be processed, today I was shocked when I was told to deposit another R400 in order to qualify for a phone,but according to the contract if it's my first time I lost the phone I should pay R500,it seems like now I fallen into the ****,I even took the phone from another mobile company am something that I don't have now, when ur a black person like me never ever took anything with finrite insurance,my high blood pressure can't be controlled, and am person with depression this thing has brought so much strain to me and my partner

When you call they can't even refer you to their superiors, it's either they are on the phone or meeting then they will get back to you, since from 29th October no one has ever bothered to do so, those call centres agents are very rude I wonder if any steps are gonna taken against them,

Since from 29th October till today I haven't received my device,last week I was told claim has been approved and my device will be sent to me today, Ref no:TC025752 and tell no:*** i have been calling those numbers from 8 o clock this morning until now when I write this SMS that it's just ringing not getting help from anyone,can Telkom please cut ties with finrite and look for other insurance company so that you can not tarnished your name with this company please,I don't think finrite got a CEO,MD because all of them are quite while we cry about the service we are getting from their call centre agents,or they are not taking themselves serious like they do about us clients

Thanks hellopeter after such a straining fight with my insurance company at last yesterday they delivered my device,I regret the day I signed the contract with finrite,I will never encourage any of my closest friends or family do any business with this company, with some of their rude call centre agents who doesn't know how to speak to clients,was surprised yesterday when the supplier gave me my device and their catalogue the same device that I requested the insurance company to replace my lost one with was there,but they told me that the supplier said doesn't have that model but big up hellopeter to expose this companies,I don't know if they have CEO or Directors