Telkom mobile insurer/ finrite

Good day i am currently having a problem with telkom mobile insurer/ finrite. My phone was ****** on the 31/12/2019. I logged a claim on the 02/01/2020. A while later a chap phoned me to inform me that they have recieved my claim and the usage report should take up to 48hours. It is now the 14/01/2020 i have phoned them everyday with them telling me to phone back the next day. This is the worst service i have recieved. I phoned them again today with the ladie telling me my report should be in today and that i must phome again tomorrow. I then started complaining that ive been doing this for over a week now. She then put me on hold till my airtime eventually ran out. Ive been reading im not the only one experiencing this problem? What service are we paying for? Can someone please advise me on what i can do next?