Telkom is a joke

Telkom is utterly useless. I app**** for a fibre line 3 weeks ago. I was told that it normally takes about 7 - 10 working days for a consultant to set up an installation date. 3 weeks later and I'm still waiting for that call. On Tuesday I phoned in to request feedback, and I was told that someone would contact me within 48 hours. It is now Friday and still no answer. When I phoned in to cancel my order, I was redirected to about 3 different departments, only to be told that the cancellation department is closed. Yet according to the voicemail, the call centre closes at 17:45, and I phoned in just before 17:00.

This service is absolutely pathetic and I wouldn't recommend them to anyone else.