Telkom insurence bad service they get their own consultant to fix Huawei phones and they don't do a good job telkom

I'm not happy with telkom insurence under finrite administrator. I had a phone that was damage on the screen and I have paid excess then after delivery in two weeks the phone the screen is loss it was not closed well. I send the phone back to finrite view telkom insurence now they want me to pay another excess of 1519 for them to fix what they were suppose to do when I send it for the screen damage and they claim that there is impact frame damage and they don't explain what damage it is exactly. I think this is ***** at first they promised it will be fixed under warranty and now they have void the warranty I must pay 1519 so they can give me new phone. They didn't fix my phone well now I must pay again. I believe they are *****ing me.