Telkom Insurance/Finrite

I have a contract with Telkom. Initially they recommended that I take insurance with the contract ad you guessed it. That insurance was with Finrite. On the 30th of June 2020, I was ****** and my phone was taken in the process. I lodged a claim with Finrite who at first told me it was going to take 5-7 days to process my claim. One week became a month to a point where I threatened to go to their offices if that's what it took to get a new phone. Mind you I never missed any of their premiums. finally they gave me a wrong phone which was a downgrade from my previous phone. Fed up with them, I took the wrong and subsequently cancelled they insurance/contract. They are not to be trusted when it comes to claims.