Telkom insurance not replacing my phone.

From the 15th of March i sent documents requested after i was ****** my phone. Since then i have not received a reply on a way forward regarding how will my phone be replaced. i have been calling ********** 674 only to have people dropping a phone on me. i have been emailing and haven't received any reply regarding the matter. its been a month and half not getting anything other than "Kindly note that your claim has been loaded with TC007084 and the usage report requested ". I have never skipped even a single payment on my insurance and i still pay even now but i am being treated like useless **** of shi$. Just so you know i need that phone replaced, and without it you are making my daily job difficult.