TELkom insurance not processing claims, ******* who deduct money every month but not do their job

This is the worst insurer one can ever use, last year for 7 months they deducted money from my account for a phone i didnt have . I would call them 2 to three times a week and their promises always be in 7 days everything . now 15 June 2021 my daughter Njabulo Hlophe was ****** of phone in joburg , did all required emailed the 17 June and agai 21 June , we call them they take minimum of sic minutes to pick up. Last tuesday the 06th they checked and they say they found the email and will process and send an sms as to how much we need to pay for excess, a week later nothing we call again today still nothing has been done they still had to search for email. after about 15minutes i told them we running out of airtime, they took number an promise to call back but nothing , the deducted money on the 25th June and will again 25 July but nothing on their side. They dont do a basic or processing a claim , they take long to pick up calls and pick up mostlu callas from their centrers. most useless ******** and we have to find a way from recovering our monies from this company