Telkom insurance not processing claims

i logged my claim with them with all the necessary documents as requested. 4 weeks later ZERO communication, when you call they tell you they are waiting for a usage report from Telkom. when you call Telkom call center they tell you they cant give you that cause its done by the technical department. basically its like some black-hole that no one can access in the mean time you wait for kingdom come to get a service/product you pay for monthly. if you keep pressing Finrite will tell you they have a backlog. how come there is never a backlog come debit order collection time or sign up time? worse for the past 2 weeks all my calls to them are not going through. they automatically hang up. when you ask Telkom to intervene because 1. they are the ones that sold me this insurance, 2. they bare their name, 3. they collect my debit order for insurance through them Telkom will give this line " they are a different company you have to call them directly on ********** 674" but guess what that number doesn't work. mxm i feel so ****med and worse this is a big cooperation. BE WARNED NEW CUSTOMERS make peace with paying for a service or product you are not going to get.