Telkom Insurance is Pathetic

Telkom service is gibberish and their insurance service department have no clue on insurance claims.

My 2 x Huawei Y9 Prime 2019 phones got ****** beginning of January 2020 and to date only one has been approved and received.

The second Y9 phone is still waiting to be approved and it’s been almost 2 months now of calling, sending emails, waiting and with no feedback. I am on always on the phone with Telkom service centre who put me on hold for 20-30 minutes ALL THE DAMN TIME!!!!

Upon approval from Finrite, I was advised to request a declaration letter from Telkom to finalise the claim. Well guess what!!! As per normal, nothing new, I contacted them with no assistance at all.

Furthermore, Telkom advised “they do no such a thing “declaration letter” and never did it before. Agitated, I ask to speak to the manager. I was put hold for 20 minutes then after automatically directed to “rating the call” such nonsense!

I called again later and wooo suddenly they are aware of my call and they are to receive a declaration letter from a 3rd party. So basically. I was provided with incorrect information from the onset.

I refuse to be sent from pillar to post after following the process and procedures on my side.

I will be expecting a call to sort this mess and get my 2nd phone replaced which I have been paying for without fail.

Telkom insurance (finrite) *** Email: *** ***

Telkom: 081180

Regards, Aaron ***