Telkom Insurance(Finrite) for my phone P8 Huawei

<p>I ensured my phone with Telkom, they never explain to me how access i need to pay, i phoned Thembani firstly, secondly i spoke to a lady with a coloured accent which i cant remember her name. she promised me to email all the details via email, even today am still waiting. My phone is being with them two weeks now</p> <p> </p> <p>I asked to speak to the manager or someone superior the lady refused to give any contact also to speak to the manager. </p> <p> </p> <p>Its been very frustrating to be without a phone for 2weeks</p> <p> </p> <p>My email address is ********** <p>alternate phone: ********** 389</p>