Telkom Insurance and Finrite are big ********

My phone went in for repairs on the 13th July, they told me my phone cannot be repaired and that it must be replaced. I paid the required excess fee of R1730, ever since my payment on the 20th July there's zero communication from their side. I call and email each and everyday but they just put me on hold the hung up, no one replies to the emails. All I want is my phone back, even if it's the old one I don't care!

Telkom Insurance and Finrite are just ******** us nje