Telkom insurance

Telkom is hands down one of the most useless network providers, you offer lower data and call rates, but putrid customer service. I am beyond annoyed and frustrated with the service I have received from Telkom.

After being a loyal customer to Telkom for the past 5 years, the service I’m receiving after lodging a claim is dissatisfactory. After two full months I’m still sitting without a device and I’ve been paying insurance every single month to date.

On the 07/01/2020 I logged a claim, my access fee was paid on the 02/02/2020, my access fee was apparently not sufficient and I made another payment on 17/02/2020 with no hassles coz they told me it was a system error.

After calling the call centre numerous times I was told I’ll be given an iPhone 11 as a replacement device as there was no iPhone 8s. I did a follow up call and was told I would now be given an iPhone 7 128gb in a gold colour.

Today I contacted the call centre again, only to be told I will be given and iPhone 7 32gb. Which I hands down decline as I’ve been now sent from pillar to post, been given incorrect information, having to constantly call into the call centre and wait up to 50 mins to finally be dealt with. It’s been two complete months and I’m still without my device that I have been paying insurance for religiously for.

I am at my wits end, please have this situation corrected immediately!!!!