Telkom Insurance

Horrible! Horrible service. Most of the call center agents are rude. One named Dylan actually dropped the phone in my ear after I told him I can't accept more "You need to wait"

I sent in my phone 2 weeks ago and I had to be the one constantly calling to find if they had received it and they told me I had to pay an excess fee. I don't know when they would have told me this had I not called.

I kept on calling until they confirmed receipt of my payment and then they said my phone would be ready within 3-5 working days. After that passed, I called and they kept on telling me about waiting some more until finally they referred me to some Thembani Sathekge who rendered the worst service himself as I had emailed him multiple times and he ignored me until I was put on the phone with him today. He told me he would check on the phone and get back to me within 5 minutes. 4 hours later I emailed him for an update and he said the phone is still being repaired. What the actual ****??? To replace the phone's screen doesn't even take 15 minutes and they are taking 2 weeks.

Their service is unprofessional and it's always the case with Telkom. I don't understand why they don't treat their customers the way with respect. I have never read any where how someone was happy with their service. It's awkward because when they must debit your account they are never late! They will never wait 3-5 working days. Rude rude rude!!!