sM
sizwe M

1 reviews | Active since Jan 2019

23 Jan 2020, 14:27

Telkom insurance

Good day

My name is Sizwe Mlotywa the 13th January I was ****** while busy playing with my Psmart2018 model so I then called Telkom to block the phone and issue me with the ITC number which I was helped went to the police station to make a statement received what I needed then visited Telkom again to submit my documents where they instructed me I need to call Finrite to receive a claim form they can't do it as they busy with sales I called they're call centre line where at first waited over 20 minutes no helped airtime run out the second time over 15 minutes luckily I was assisted when I was about to drop again due to no answer and the lady asked security questions gave her my ID to check documents send will be reviewed and sent for ass which takes 72 hours fine the 19/01/2020 I received an SMS which stated:

0
Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply23 Jan 2020, 15:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.  One of our Customer Experience Agents will make contact with you to assist with your query.
 
Regards,
 
Finrite Customer Experience Team
sM
sizwe M's update24 Jan 2020, 10:44
Reviewer Update
Good day

Still haven't received any call are assistance yet as per email received yesterday afternoon that Il get a call from the experience customer service about my complaint as it now over the waiting period for my approval ????????????????????????????????????????????