TELKOM & FINRITE WORST SERVICE EVER!!

Hi

I am really disappointed with the standard of service of this insurance company. I sent in my phone for repairs on the 5th of January 2020 at Telkom in Menlyn and they told me that the phone will be repaired. I was then requested to pay a access fee of R1250 which I paid on the 25th of January 2020, and they notified me that they received the payment but I still have to send proof of payment which I did. No response from Telkom or Finrite administrators regarding when the phone will be ready for collection and repaired.

Today I phoned Finrite administrators to query this and the agent I spoke to told me that the phone is still in process of being fixed and that the claim was only approved on the 11th of February 2020 which is so unacceptable because they do not notify me about how far the phone is when I will receive my phone and regardless they got their payment so why is it taking so long. I will never use or recommend these two companies to anyone.

I need my phone ASAP!