Telkom & Finrite THE WORST do not join INSURANCE

Whatever you do having a Telkom cellphone on contract is a good thing, but never take Insurance out. Telkom is administered through FINRITE, neither of the two knows what insurance means, and there processes are so outdated that half of the time they dont even respond. Some people out here are not trying to ***** insurance, or we maybe coloured but taking insurance makes things easier, until I HAD TO DEAL WITH TTELKOM AND FINRITE, NOT ONCE, NOT TWICE BUT THREEE TIMES. Not only that, I have 3 contracts with them, one device had an upgrade and I choose another phone, they are still charging me for insurance on both devices. The bets part of it is you can only claim from the insurance if your Telkom sim is not in the handheld itself. SO PLEASE MAKE ME UNDERSTAND HOW IS MY TELKOM SIM ON THE DEVICE I HAD AN UPGRADE OF SUPPOSED TO BE IN TWO DIFFERENT DEVICES YET YOU CHARGING ME. Why does it have to take so long to get my device replaced, Why can't I just go to the store and get a replacement device? The consultants replies once a day, and took them x5 days (meaning) I had to tell them x5 times my address, ****it! You guys are pathectic. Aqeeda Green - Finrite Yumna Davids - Finrite Wayne Reyneke - Telkom

You guys need to be fired, if you don't know what customer service is GET THE HELL OUT!!! I wish I could be the rator on your KPI's. I wish I was your manager, I will make you sweat, because DAMN you guys don't know how to put the customer first.