Telkom Finrite Insurance (WORST INSURANCE )

My phone got ****** on the 17th of January. I followed all necessary procedures for a claim . I blocked the phone and went to the police station. I then called the finrite insurance and submitted all necessary documents. Within a day they sent me an sms saying "Dear Valued Client, we confirm receipt of the claim for your device **********, please take note that assessment of your claim will be completed within 48 working hours from the time we receive all supporting documents and/or required information. Telkom Device insurance, underwritten by Mutual & Federal"

Since then I have been doing follow up till today a I have been trying to call them and they never answer. As I'm typing this I have been advised to open a case of ***** against this guys. We can't pay for a service month-month and when it's time to deliver yoy guys treat us like dirt . I've been patient for too long I'm raging of anger and hope this con company closes down . It's been more than 31 days and finrite hasnt even gotten back to me.