Telkom Finrite insurance is a waste of time

On 07/10/2020 I handed my phone over to Telkom express Canal Walk for repairs. I was then instructed by Telkom insurance Finrite that to make payment for the excess. After having made payment of the Excess I have not heard back from Telkom Finrite insurance. Telkom Express and the Repair center have tried to assist with no result. Their call center is a complete waste of time when you wait on them for 3 hours just for them to transfer you to another department or even get hung up in the queue. I have sent an email to their admin and complaints department with no out-of-office reply or reference numbers. I would like to have what belongs to me back and repaired because I have paid for the service. This needs urgent attention. Same as every complaint here. My next step will be to take your organization to the Financial Ombudsman.