Telkom Finrite Administrators

Good day everyone

I would just like to share the worst service I've ever received from a service provider.

Around March 2020 I had my insured phone ******. I followed the normal claim procedure and I sent through all my necessary documents. I did not receive a response for about 3 days, then I proceeded to calling them. I was made to stay on the line for close to an hour before I was finally put through to an available consultant. I told him/her about the email I sent for the claim and he helped me. Told me to wait for a text from them that will detail the fee I had to pay. I was also told that my phone would only be delivered after the lockdown level 5 was relieved. I waited almost 3 months and didn't receive any text. I called again and again and was greeted with zero responses. I called again in May 2020 and again waited for about an hour before I was put through to a consultant. He told me the text was sent and I told him I waited for months and received no text. He told me I should wait for 6pm that day and I would receive it. Till date I haven't received anything. I'm tired of waiting, I'm paying insurance every month, I have been phoneless since March 2020 and I'm being made a fool of.

I'm so shocked by this level of service delivery. Please help anyone