(Telkom) Finrite administrators

I lodged a claim on the 2nd September 2020 with finrite for a ****** phone ,they kept telling me they will assist in 48/72 hours ,even worse they gave an incorrect tracking number only for them to tell me few days later that they do not have the phone i was claiming for ( iPhone XR )and wanted to rob me by giving me a phone that has less value than mine eventually we came to an agreement on thursday 17 September 2020 that i will pay R2455.00 for them to give me iPhone 11 i called this morning they said they can see the payment and they will order the phone i should call back later for the tracking number ,when i called i was told to call back after 48 hours because the order have not been placed yet ....this is so frustrating .