Telkom email not working for a week

On Thursday 30 May I stopped receiving emails on my Telkom email address. The service was restored for a short while on Tuesday 4 June but stopped at about 7:30 am. I managed to report the problem using the Telkom chat service, and was told that they were aware of the problem but were facing “challenges”. Since then I have not been able to check on the progress as the website gives the error “unauthorised access”. As this is my primary email account I am very concerned that I have not been able to send or receive emails for almost a week.