TELKOM Doesnt care

Good day

Once again, NO ASSISTANTS from Telkom. You are costing us money and time. On Friday we called and flagged my name and ID on the system in order for me to try and sort out this mess. Again, when I call Telkom this morning, I can sort out anything because I am not the account holder. My husband the account holder does not want anything to do with Telkom anymore because nothing gets done from your side.

We got a call back from *** this morning just for the person phoning to drop the call in my hear.

I am posting this on Hello Peter and Facebook pages as CLEARLY, Telkom does not care.

Thank you

From: Telkom Internet Technical Support via RT <***> Sent: Friday, 10 July 2020 16:52 To: *** <***> Subject: [Support #***] AutoReply: Formal Complaint Telkom Internet Logo Dear Customer,

Thank you for your email dated Fri Jul 10 16:52:24 2020 with subject: Formal Complaint

You can reply to this mail at any time, but in any communication regarding this issue, please be sure to retain the subject as:

[Support #***]

You can do this simply by replying to this mail, or other replies you receive regarding this issue.

Telkom Internet Technical Support Email: *** Tel: 10210

Dear Telkom customer, please make use of our new payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register Note that EFT payments made through your banking app will take longer to reflect on our system and will impact the restoration of your service.

Your original message follows.

Good day

I would like to file a formal complaint with Telkom. If you really care about your customers and reputation, you will see this resolved. If not, which by judging your reviews and customer support. You probably don't. We will cancel our contact and we will not pay a cent more. And we will win in court because of the following: Router number # ***

We have had the router since last year. 4 months ago, we call to change the bank details for the debit order. We were explained that we can pay EFT into your bank account using the ref number ***. What they failed to mention is the 10 days before the debit order was due. Costs of debit order rejections. Or that we have to call again to change bank details. No Debit orders have been seen on either account, old bank account or new bank account. According to policy, Telkom cannot suspend a line without 48-hour notice. We received a message on 8 July at 6.45pm saying we have been suspended due to Collection. 9 July at 13H00 hours our line was suspended When we call Telkom, they say we have been Suspended because we are in arrears. Three phone calls and 5 hours later, nothing has changed. Next day. 8 hours and another 4 calls. Still nothing changed. We have been paying every month, and customer support is not helpful at all. We tried paying the arrears through Telkom online - Systems was offline We went to a Telkom shop as recommended by call centre - They told us they are not able to help. We also downloaded the Telkom app to try and pay through it - We could not even register. Buy paying EFT or at Checkers our line would still be suspended for 3 working days. With the Covid-19 and working from home, internet is vital and we are losing money every hour due to this. When we asked to speak to a supervisor our request was denied.

We are willing to pay the arrears but requested that the line get unsuspended immediately.

This fault is not on us as the customer, but on Telkom for extremely bad communication s****s.

Please contact me if you can help this get resolved. ***

Regards Daleen Swanepoel