Telkom complaint

I am very disappointed with Telkom as I have taken 2 mobile contracts with them in January 2022 and it almost the middle of March but my contract has been blocked for almost 3 months because when the upgrade was done I was charged for subscriptions for the amount of R2000 which was no fault of mine as I have spend limits on all of my contracts to control my debit order amounts so that I am not in debt financially. Through telkoms gross negligence of sorting out my query for the past 2 and a half months I have lost all benefits of my new contract so it's not really worth taking out mobile contracts with Telkom. Their call center is also highly inefficient as they merely want to update your details and when it comes time to listening to your query you are somehow disconnected. Having gone through 4 call agents and getting no help at all I was forced to make this review The store agent at Kwadukuza mall is still telling he is trying to sort my query but has failed .My phone lines have been disconnected but my account has been paid.