Telkom cheap rates - very poor service.

I have done a number portability from Vodacom to Telkom. This should have been done within 48 hours but it took around a week to do after numerous visits to the Clearwater store. Once the portability finally took place, I could not receive any calls or sms' but could make calls. It has now been three weeks down the line and a new sim card and still my phone does not work properly. It has now been four days since my last fault log with telkom and this morning I got an e-mail confirming that the lady who worked on my case was off but has now finally escalated my case to their IT department (This I have heard every time I complained) and still nothing has been solved.