DM
Desmond M
1 reviews | Active since Jul 2020
29 Jul 2020, 09:22
Telkom bad service
I have a big problem with Telkom. I bought a Telkom SIM card from 1 of their agents and provided her with my Rica details, only to find out that she used her details to Rica my SIM card which I have been using since October 2019. I only found out now as I want to suspend/SIM swap as they tell me that I cannot do either of the 2 as the SIM card is not in my name. It's frustrating as I'm being sent from Pillar to post from the call center to Maponya Telkom store with no resolution. I need this to be sorted ASAP. I will also be taking this to the media especially radio 702.
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Finrite Administrators (no longer in business)'s replyOfficial
18 Sept 2020, 10:11Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team
Finrite Administrators (no longer in business)'s reply18 Sept 2020, 10:11
Official
Dear Customer,
Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.
Regards,
Finrite Customer Experience Team