TELKOM BAD SERVICE

My brother passed away on the 1st December 2020. We notified telkom that my brother is no more. I was instructed at telkom to do an insurance claim for both of his phones unfortunately I didn't have the letter of authority. The letter of authority is in my father's name. I was instructed to get him to telkom so he can notify and claim from telkom. We tried to pay the contract but we couldn't keep up anymore due to my brothers business account not having any funds. I once sent death certificate to prove that my brother is no more. Telkom keeps on deducting his business account that does not even have funds. This is unfair as we have produced all the necessary documents and followed the process that telkom said we must follow.