TELKOM AND FINRITE SUCK

If you want to suffer while paying, take mobile insurance with Telkom and Finrite. My screen cracked and I sent it to Telkom direct to hand in my mobile phone on the 2nd of March, I was told it was going to take two weeks for the whole process and for me to get my phone back, THREE WEEKS later lock down started. Then they use lock down as an excuse as to why I'm not getting my phone. From may 1st when lockdown level 4 started, I've been calling and emailing Finrite. Telkom signs you up for this insurance then excludes themselves from the claim process. finally got my call answered by a finrite employee and they told me they'd email me details on how I can pay the excess and get this **** over with.. guess what? two weeks and multiple calls later I still dont know *** is going on with my phone and when I'm going to get it back.