TELKOM AND FINRITE REFUSING TO CANCEL THE INSURANCE

i had an insurance with Telkom i have been trying to cancel because i settled the phone, i havn't had the phone for more than 4 months now , both Telkom and finrite are taking me back and forth i have sent mails no response nothing. the last time i spoke to a consultant at finrite they told me it has been cancelled but every month since october, im billed R120 for something i do not have anymore

its really frustrating because everyone i speak to cannot assist me n i was never told by telkom that should i wish to cancel the insurance i will have to deal with their insurance, i dont know whta to do anymore