Telkom and Finrite insurance claim

My name is Tebogo Matjiela a client of Telkom and finrite insurance for 2 years it's painful to say it's been the worst two years ever, there were months were I was charged three times the amount m suppose to pay and when I called I'd be passed from one consultant to another , last month my phone went missing I claimed and guess what it's almost 4 weeks with the run around I sent everything from the affidavit, my ID, claim forms, access fee, invoices, proof of payment I sent everything and I still don't have a phone and the attitude/ rudeness is beyond, I am using my sister's work phone I waited a week for Telkom to get back to me and for them to say I must resend my documents Again! M really ****ed and hello Peter is my last hope, I will never ever recommend Telkom and Finrite insurance both NONSENSE and useless only chowing our money every month there was never a month day I skipped my payment NEVER! I still dnt have a phone and it's Almost 4weeks