Telkom and Finrite ( Bad Service )

I have been getting bad service from Telkom ever since I took my contract, I reported my phone that was ****** in June while am still insured with Finrite insurance authorized my Telkom Mobile. To this day am still to receive a new phone access paid and did all I had to do from side, every time I call them I keep getting different excuses and date for a new delivery of my date almost 4 months without a phone, Their not professional at all am really tired of them its time I move and go spend my money somewhere else.