Telkom

I have in the past two months lodged a cellphone damage claim with Telkom. They subsequently repaired my phone and upon delivery after repairs, I noted that there was a crack on screen. I contacted Telkom to explain my predicament. They in turn arranged for the phone to be collected from me and taken in for inspection. I have not had from anyone since. Yesterday when I called to follow up, I was advised that they don`t know where my phone is and they will come back to me.

Today I followed up on e-mail and only then did someone bother to respond and advised that the screen is damaged and I now have to pay excess AGAIN!!!!!!

I have never ever experience a pathetic and ridiculous service like this ever. Or is it because the underwriter is Old Mutual. They just don't care about client services. I have been without my phone for two months now and when I call they don't answer their phones .

I mean this phone was since taken away from me two months ago without a word and now they have the nerve to tell me after so much follow up that I damaged the phoned and now have to pay excess again. The reason why this phoned was taken back to the repairer is that it came back to me with this damages.

Telkom insurance and Finrite Administrators are Bull****, they happy to take premiums and come claims time there is always stories.