Telkom

I initially had a contract with Telkom from Mall of Africa around July 2021 for Sumsang A32 which the agreement was that they deduct the money from my bank account. Around Jan or so I picked up that less money compared to what was agreed upon was being deducted from my account and I went to their store to enquire and they told me that my insurance was cancelled. Which I don't know how as I never cancelled it and was told to go pay at Game with my reference which I did. Around that time I lost my phone on the 8 or so of Feb which they advised me to do an affidavit so that we can start my claiming process , which I did and went to submit at their store still at Mall of Africa. Only after I submitted the affidavit they told me that I have to deal with the insurance company myself as Telkom doesn't have an insurance company they outsource insurance from other companies etc. When I had to start they told me that I can't start the claiming as the money I had long been advised to deposit hasn't reflected n my insurance hasn't been reinstated . I waited upon their advice and they told me it will still take me 21 days to claim n get a phone replacement. Around the 25 of February a manager by the surname Seane said he had made a claim with the reference number 74403 and the insurance company will contact me within few days . I write this on the 9th of February and nobody from Telkom or the insurance company has contacted me to give me any updates and this is after I gave the store multiple ways to contact me and endless back and forth store visits.

This is the worst service ever received. Regards Olebogeng ***