Telekom Insurance

I submitted an insurance claim for a ****** cellphone device on the 10th November 2022 ( Claim no. 95385) and to date, the claim has still not been resolved. When you call them, their consultants are not of much help ito explaining the cause of the delay. Their turnaround time is very poorly managed and they have to no regard for the claimants. It is like they are doing one a favor.