TC's only explained during claim and no policy scedule supp****

<p>I took out 2x covers for my phones in May. @Game store, they guy who sold me the product. Didn't tell me if I lose my phone withing two months I will pay 50% of the value of my phone. And the only document that I have received was a control form. I have never a policy schedule, I thought I t was going to be emailed to me once the information is captured on the system. When I submit a claim I was told I need to pay R500 (50%), I told them that was not disclosed and I never received a TC's (policy schedule). Told them to inform line manager supervisor to call me ( ********** 675), I have been leaving messages, up to now I haven't heard anything. Every time I call she is busy, they will make sure she come back to me. I refuse to pay that amount if this matter they don't resolve. I will go to consumer protector and Financial Services Board.</p> <p>My details: GMPOL ********** and GMPOL ********** </p>