Taking money from clients for month and then advise client they did not qualify for insurance and there is no refunds

This company is not even a 1 star rating worth. They should get a 0 rating I have never ever in my life ever experience such bad service in my life.

I have purchase insurance on two phones in Jan specifically the 9th of January 2020. Long after I have upgraded on both my phones.

Attach is the applications that was send to your offices.

Never once was I made aware of that I cannot have insurance on more than one device.

*** is my main cell phone no on my contract. Then there is ***

I have ask for insurance on my Samsung note 10+ as well as my note 9.

My note 10+ fell and broke and I had to use another phone to work with. When I had time I took in my note 10+ to be answered the insurance decline the claim.

In May my note 9 fell and I took it in on the 26 th of May. I phone on Friday the 29th to be answered I do not have insurance on my phone. My question to the person how can this be. I have send two application . How can I not have insurance on my phone?

I have send both application to the same email address again on Friday as proof.

Today a guy by the name of Israel phones me to advise that my insurance claim is declined because I never had insurance on the *** no – however on the application form there is a request for insurance on the note 9 and note 10+

He also advise me that I was never allowed to take insurance after 30 day on a phone according to the terms and condition. My answers back was why was I never told this when I app**** for the insurance that I am out of time. Secondly – you have gladly took Jan, Feb, March, April and May’s insurance premium on the note 10+ even though according to Israel this was never allowed because I cannot apply for an insurance after 30days of purchasing the phone.

I insist now that you pay back 4 months of premium into my account. (He also advise that you do not refund) THIS IS SURELY GIVING YOU COMPANY A BAD NAME.

You are taking money every month from the client even though according to Israel - I was not allowed to purchase a insurance after 30 days of the new contract.

I need first of all clarity of why I cannot contact a manager or complaints department directly. Why I was not told that I am not allowed to request insurance after 30 days of renewing my contract. Why only one phone was insured and not both. Why I was not contacted for clarity