Taking advantage Customers

It been 5 working days waiting for a delivery to be made for my claim. Now I'm wandering what going to happen if it goes pass the seventh working day and I have yet not received it. Mind you I have been chasing this claim for almost a month and two weeks now, I'm wandering if a miss a pay I would haven't even been considering for my claim and yet I have never miss a day and when I make a claim it take this long to receive my device. What do you I'm using all this since I'm phoneless. Under I have never missed a payment and the past two month that I app**** for my claim, I have been paying for the insurance that I have app**** for a claim and not received but yet you don't miss your bill. How does that happened?