Take time to receive device

On the 01/08/2020 I submitted a claim of my damaged cellphone at Telkom Jabulani Mall, I received sms that the cellphone was collected by the insurer and the claim was approved. Later I received a sms with the less inform (not having banking details) for the access fee that I must pay, I received the sms with full banking details on the 15/08/2020 and I deposted the full amount on the 19/08/2020. Last week on the 27/08/2020 I received a call from the insurer saying that they will give me another cellphone. I am not happy about the time frame that they take to respond, because now is over a month without the cellphone and I am paid the insurance premiums on time every month. Yesterday on the 02/08/2020 called want to offer me a lower model to the one that I am paying for. They offer me a different cellphone which I refused to take it.