SYLVIA DASH PATHETIC SERVICE!!!!!!

I am totally not pleased with the lack or no service by both Telkom and Finrite.

I submitted a broken phone for repairs on 03rd October 2020 which could not be and was advised of that after constant calls after the 21 days which the repair period had lapsed. The matter was then referred for replacement last Tuesday with 3 to 5 working days delivery time and that has not happened to date which is the 7th day, PATHETIC for lack of a better word. My daughter has been without the tablet and cannot perform her school duties. Exams are also around the corner nah Telkom and Finrite FAIL dismally to deliver basic service which is paid for on monthly basis without fail. I have sent SYLVIA DASH an email, advised by the receptionist that she is head of claims department which was not reaponded to. I keep calling the claims department but I keep going back on the queue and no one ever picks up calls in that call centre! I'm at wits end with this service! Should you fail to deliver the phone at noon, just tell where to collect it as myself and my daughter can no longer wait another day.

Million dollar question...is the month that has not been used but fully paid going to be reimbursed??????? I'm at the verge of cancelling this contract!