Suspension of landline

I received an sms from Telkom at 1656 to say my landline has been suspended and i need to upgrade to wireless prepaid and that i can call between 0800 and 1700 Mon to Friday. I received the sms at 1656pm on Friday afternoon which means i had to wait until this morning to call. I was told a technician was supposed to call me to notify me that my line need to be changed to wireless and to be talked through the process. Needless to say no one called me, my line just got suspended. Now Im to wait for some email and a call from someone, so Im pretty much in the same place i was on Friday night - NOTHING has been done. It's really sad that will all the infrastructure Telkom has they still run their business like a ****a shop. Very disappointing.