SUCH DISSAPOINTMENT

POLICY NO: *** I lost my telkom device/cellphone on the 13th of November and had reported it to the police the following day. I then made a claim to telkom/finrite administrators and submitted all relevant documentation. This even took weeks because the agents would always tell me that there is a document missing. They then said my claim had been approved, I paid the excess fee on the 18th of December and emailed proof of payment and everything. I was then told that it would not take longer than 5 working days to deliver and so I waited. From that day till now, I had been constantly calling and sending emails but not getting any response, bare in mind I do not even have a phone. I am really disappointed by the service offered by this company and I really do not think I can recommend it to anyone.