submitting a claim

I am so frustrated by Finrite guys, after i got ****** i called them to ask what will they need from me they told me an affidavit, statement from telkom and my Id which i sent, after 2 days of not even receiving an automated email acknowledging my email i call to ask how far is the process only to be told that my affidavit is invalid because i do not have a case number on it when they said nothing about a case number when i called them. the most frustrating part is i had to call and find out whats going on and i am thinking will it be this difficult to process my claim but when their debiting your account is all fun and game, what is more frustrating is the policy document states that you need to submit an affidavit or a case number maybe i do not know what the word or means, you are a horrible insurer and when this is done i am equally done with you.