Stop using Game Stores Insurance

Hi there, <br> ***<br> I wrote a complaint on 12 August 2015 regarding my cell phone ( My phone went into repairs I paid my excess in full but they never sent my phone away) Within an half hour I got a response from a Mr Gerrit Visser whom promised me that I will receive my phone back within the next week. Today is day 72 without a phone and still no feedback from Finrite. I have never come across a more unprofessional company in my life. Stay away from taking out insurance from Game stores they suck!! You guys are quick to take a client's money but never stick to the promises you make. Please let me know who i need to deal with in order for me to get my phone back.<br>