****** PHONE REPORT

On the 16th January 2020 I reported my ****** phone at Telkom finrite, I have sent them an email with the all the documents they require and even phoned them several times up until now they're not getting back to me, it's now 6 months almost a year and Telkom is still debiting me for the phone that I don't have as well as the insurance.. I not Happy with the service I'm getting at Telkom, I never skip the payments and they're too quick to debit but they don't care about their Customers.

I honestly wouldn't recommend anyone to get a contract with telkom, because their service is very bad. I on a verge of suing them because how come I pay every month for something that I don't have??? Why are they not replying my damn emails and worse part is that when you call them, they don't answer, you hold for about 40min before you can speak to their consultants and at the end of the day you don't even get a solution.

I want Telkom to get back to me as they promise to do that every time I call......