Still without help

I still cant believe this is having to me. I got ****** last year November on the 25, with my A50 samsung. I contacted Finrite and they said i shiuld get an affidavant and the sim card blocked. I called again and a phone operate informed me to paid a fee of R1459,80. I paid it on 3/3/2020 and still, i havent recieved my phone!!!!!!!!!!!! And to make things worse when i called they months later they told me they cant find my payment. They i called again they they told me they found the payment but the reference no was on the wrong place. To make matters was in June 2020 i recieve a message stating i must pay R1150 to get my phone. And when i called them they said they they still wanting on finance deptment to fix the error. I still havent received my phone nor a phone call. Ive been calling and calling. Once their consultant put me on hold while i was talking and the mangers are never available. This bussines is a joke!!