Still waiting for my refund

I logged a complaint with Finrite for my Cell phone insurance 2 months ago about the billing that I was charged for the lapsed insurance and investigations were done and I received an e-mail on the 27/07/2015 from Gerrit Visser to say I'll be refunded in the next 72hrs however till today nothing,Gerrit is aware of this as he called me on the 11/08/2015 and said will come back to me but he never did.<br> <br> This is the email from:<br> After a thorough investigation you will be refunded the R119 that was still deducted after you reversed your debit order, which led to the policy lapsing. This transaction takes 72 hours. We would like to once again convey our sincerest apologies for this occurrence. Are still interested in taking out another policy for this handset, since we cannot continue on the lapsed policy?