still waiting for my phone.

ive been up and down csurance, my phone was ****** from the car had send all sorts of documents, firstly i was given the wrong claims forms, then i was given the wrong access amount payable , then my payment was not received after sending through proof of payment 10 times , i was advised on 5 to 8 working days,<br> <br> i was advised i will get feedback as to if my lg g2 model is available , i waited , no response i had to call back 4 days later and only then a gentleman by the name of thami advised me the suppliers have rep**** phindile did not give me feedback and suppliers were offering me 1 phone s5 mini as they do not have stock only after i refused more options were made available.<br> <br> i was advised that i will receive the phone in 8 working days at most ,mind u this was 6 days later from the initial claim, i waited 8days to the good from the interaction with thami , then on a wednesday 2 days to go to 8 days suppliers need proof of forced entry, there was a statement from the police with a claim number , an affidavit after inspection of the car , i then sent footage of the damage ,i still do not have my phone bad enough i have to settle for a ****y phone with over 1 months delay.