Still waiting for my claim to be processed

<p>I submitted my claim via email to Finrite on September 20, 2016 and again on the 21st, 27th and 30th. I am yet to receive confirmation of receipt. I have called the Cell C department of Finrite on numerous occasions without answer. I have called the head office and was subsequently transferred, but the call ended after 15 minutes without answer on the 3 occasions. I don't know what to do because apparently Cell C themselves cannot get hold of Finrite. I am struggling without a replacement phone and am at wits end. I pay on time and without hassle, but now when it comes to receiving the benefit, Finrite goes AWOL.</p> <p> </p> <p>Finrite is this how you do business?</p> <p> </p> <p>Might I add that this is not the first bad experience that I have had with them. At least they answered the phone last time :(</p> <p> </p> <p>Please process my claim and give me a replacement phone already! </p>