Still no Feedback after complaint!

<p>We had a claim which was declined, I complained, as the reason was not true and correct...not sure why the claim was declined due to a reason which did not exist? I beleive the person dealing with the claim did not apply their mind to the claim and just made a rash descision.</p> <p> </p> <p>I sent an email complaining as instructed by Finriste on the 13 January 2017, more than a month later, still no response from Finrite?</p> <p> </p> <p>What am I to do?</p>